This Privacy Policy explains how Aicozy Radio (“Aicozy,” “we,” “us,” or “our”) handles personal information when you visit this website or contact us.
1. Information we collect
We may collect information that you voluntarily provide when you contact us, including your name, email address, message content, order-related details, product information, vehicle information, photographs you choose to provide, and other information needed to respond to your request.
Our website hosting provider may automatically process limited technical information, such as IP address, browser type, device type, referring page, access time, and basic security or diagnostic logs. This website does not offer online checkout and we do not intentionally collect payment card information through it.
2. How we use information
We use information to:
- respond to customer inquiries and provide product support;
- help assess product or vehicle compatibility;
- investigate technical, warranty, return, or service issues;
- operate, protect, and improve this website and our services;
- prevent fraud, abuse, and security incidents; and
- comply with applicable legal obligations.
3. How we share information
We do not sell personal information. We may share information with service providers that help us operate our website, communications, customer support, and business systems, subject to appropriate obligations. We may also disclose information when required by law, to protect legal rights and safety, or in connection with a business reorganization or transfer.
If you communicate with us through a third-party marketplace or platform, that platform independently handles information under its own privacy terms.
4. Data retention
We retain personal information only for as long as reasonably necessary for the purposes described in this policy, including customer support, recordkeeping, dispute resolution, security, and legal compliance. Retention periods may vary depending on the nature of the information and the applicable requirements.
5. Data security
We use reasonable administrative and technical measures intended to protect information. However, no transmission or storage method can be guaranteed to be completely secure.
6. Your choices and rights
Depending on where you live, you may have rights to request access to, correction of, or deletion of certain personal information, or to object to or restrict certain processing. To make a request, email us at aicozy@outlook.com. We may need to verify your identity before completing a request.
7. Children's privacy
This website and our products are not directed to children under 13, and we do not knowingly collect personal information from children under 13 through this website.
8. International processing
Information may be processed in countries other than the country where you live. Where required, we take reasonable steps intended to provide appropriate protection for such information.
9. Changes to this policy
We may update this Privacy Policy from time to time. The effective date at the top of this page indicates when the policy was last revised.
10. Contact us
For questions about this policy or requests concerning personal information, contact:
Aicozy Radio
Email: aicozy@outlook.com